Chelsea Hotel, Toronto Hotel

The response to requests are super quick. Rooms are comfortable, not luxurious but you are paying for location. Tub was not spotless but not gross either. Efficient check-in and check-out. Overall, we were satisfied with customer service from all levels of staff. If you need to do laundry, there are coin machines and supplies on 2nd floor in the washrooms near to the kids play room/pool. Tip: if you need drinks, snacks and such supplies, Rexall is your best bet. The convenience stores were overpriced and Rexall was reasonably priced. I was not expecting it and what a view I had! My favorite part of the room by far. Check out was easy, there was a little box I had to drop my key in with my room number, and a very nice man at the hotel, (I wish I got his name) helped me out and got me a taxi for the flat rate. He was very friendly and chatty! The workers, the beautiful lobby and view, comfy bed are great, just the bathroom was disappointing in size and cleanliness. Will visit again. Pictures attached of the issues I had with the tub/dryer, and pictures to show the size of the bathroom. The list of ways the hotel is environmentally friendly! And lastly a photo of the amazing view Show less

Lovely big hotel, really friendly staff and welcoming for kids. We didn't eat there as breakfast was really expensive. Rooms were nice and a decent size, comfy bed. Location OK, have to get a taxi everywhere as even if you have a car you can't seem to park anywhere in Toronto, but there were a few nice bars and restaurants within walking distance. The family pool is a bit of a disappointment as it's tiny and nothing really to interest kids but the playroom next to it was fantastic, our 2 year old never wanted to leave!

Situated in the heart of downtown Toronto this hotel is surrounded by shops and restaurants- the subway is 5 min away (Dundas station) and easily connects to the very comfortable airport train (UP train) which reaches the airport in 25 min. The hotel is very big (25+ levels) and has a couple of convenient restaurants/bars and to go items. The room was spacious, quiet, the view of downtown super nice, the bed very comfortable, the shower was great. the decor is not super trendy but not outdated either. Overall I had an excellent stay there and would stay there again The staff was very responsive to my needs and friendly. The hotel is very central and has everything you could possibly need at your fingertips. Despite a stay for less than ideal circumstances the Chelsea certainly was a high point. I would stay at this location again in a heart beat.

Check in was quick! Sylvia was our clerk and she was fabulous with information, and great with my children! Our room was quite spacious which I was surprised to have in a downtown Toronto hotel. We found the hotel very easy to figure out (color coded elevators). Awesome hotel for kids, pool, arcade room, play room. Location is fantastic! Super close to subway to get us to all our destinations! We had to pay for parking which I did not really care for but its downtown Toronto so I guess it is to be expected! Will definitely stay here again!

The pool was excellent, though it would be nice if they didn't light it as brightly at night so you could see the night view of the city. The room was clean and comfortable and had a balcony. The staff was EXTREMELY helpful. The buffet breakfast at the Marketplace restaurant was very very good. The only annoying thing was the heating/air con. It was -26 when we stayed and so had to have the room temp fairly high. It would drop quite often in the night and the sound of the fans coming on to reheat the room did wake us up a lot- noisy old things. Also- was quite a pricey breakfast for not a lot of choice- we decided to eat out for breakfast.

Room was clean, and neat.. The room and bathroom are small. Recommend that 2-3 people per room.Overall great for the price. Also, great location. Just 2 blocks from the beach, and about 6 from shopping.Great hotel, the staff were brilliant, helpful and very efficient. Nothing was a problem. The beds were also very comfortable and the room was a good size and very clean. Cracking location! Good all rounder.

I booked this hotel because it was on the list of hotels that offer discounts for the family of patients at Toronto General. When booking the room, the woman was incredibly helpful and sympathetic to our situation. After a long stressful day at the hospital, I was greeted with a smile upon check in and comfortable and clean room. The Lounge was still open and serving full menu which was great! The following day I knew I would require longer parking as my husband was undergoing post surgery treatment that I needed to be there for. I inquired at the front desk what the parking rate would be once the allotted time period was up, without hesitation he extended my parking to 4:00, no questions asked. The Chelsea Hotel and it’s staff made a very stressful time that much easier to handle, I am very grateful to them for their utmost support and friendly service through this stressful time.

Tend to be here 1-2 times per year. Except for a hiccup in 2016, they are remarkably consistent