I chose this hotel for the location, which proved to be a good priority. The staff has been more than helpful, especially Hermina. The rooms are small but beds and duvets are comfortable and clean. We skipped the $19pp simple breakfast and are at the train station instead. You pay for the location and service here, not any luxury. Location was great. Just 5 minute walk from the train station but we took the Long walk from the opposite platform. Did not note that you can get out directly from Platform 4. Room was very small. Pillows were very soft so we asked for more pillows after 2 nights. Garden and pool were also very small but owner gave me some rosemary and verveine twigs. Now I love the smell of verveine. Took the free funicular down to the town centre next to the Lake Lugano. Also took a free bus ride back after wondering off somewhere and was too tired to walk back.