At the reception desk. The person who took care of us was just outstanding and very pleasant. Great pleasure when everything goes fast and efficiently. The room a great and of a very good size and has a great ambiance, pillows and blanket are so soft. Bathroom is clean and well maintained. I love the view in our room you can see the beautiful mountains. The hotel location is great 10 min walk from station and as well from very good animated places to eat or drink. I love the view in our room you can see the beautiful mountains. It has some good amenities as well.