The location of this hotel is very good. Although the traffic in London is very slow, staying at this hotel you can walk as you wish in the West End of London. The Concierge staff are excellent professionals who can solve any problem and help meet every need. The staff at the room department will ensure that the room is clean and the towels, biscuits, water and tea are adequately supplied. The front door department is composed of experienced and knowledgeable gentlemen. The location here is good, but it also means it is crowded; on weekends, the people mentioned above may be very noisy. It is good to have someone at the front door. The front desk staff gave us a warm welcome. We have stayed here many times and will continue to live here in the future.