I enjoyed great swiss hospitality. The staff are generally very friendly. The room in the new spa wing was spotless, clean and quite. The spa was good, I enjoyed a well earned back massage. The heated indoor pool is a bit on the small side. The breakfast buffet was sub- standard. The staff during breakfast and in their Saltz restaurant during dinner time need some serious re- training to bring them up to 5* level. The service was sluggish at the very best. The food, especially their rösti was hit and miss. During the first evening I enjoyed my best rösti ever at Saltz restaurant.